Troubleshooting Guide

This guide helps you resolve common issues you might encounter while using Just Sign Up. If you don't find your issue here, please contact our support team at support@justsignup.io.

Account and Login Issues

Can't Log In

Problem: Forgot Password

Solution:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

Problem: Account Not Found

Possible Causes:

• Wrong email address
• Account not yet created
• Email not verified

Solutions:

• Double-check your email address
• Try creating a new account
• Check if you need to verify your email first

Problem: Login Button Not Working

Solutions:

• Clear your browser cache and cookies
• Try a different browser
• Disable browser extensions temporarily
• Check your internet connection

Account Verification Issues

Problem: Didn't Receive Verification Email

Solutions:

1. Check your spam/junk folder
2. Wait a few minutes (emails can be delayed)
3. Try resending the verification email
4. Contact support if still not received

Problem: Verification Link Expired

Solution:

• Request a new verification email
• The new link will be valid for 24 hours

Event Management Issues

Creating Events

Problem: Can't Create Event

Possible Causes:

• Insufficient permissions
• Incomplete organization setup
• Technical issues

Solutions:

• Ensure you have event creation permissions
• Complete your organization profile
• Try refreshing the page
• Contact your organization administrator

Problem: Event Not Appearing

Solutions:

• Check if the event is set to private
• Verify the event date is in the future
• Ensure the event is published
• Check your organization's event visibility settings

Managing Signups

Problem: Can't See Volunteer Signups

Solutions:

• Check your permissions level
• Ensure the event is published
• Verify you're viewing the correct event
• Contact support if the issue persists

Problem: Volunteers Can't Sign Up

Possible Causes:

• Event is full
• Registration deadline passed
• Event is not published
• Technical issues

Solutions:

• Check event capacity and deadlines
• Ensure the event is published and visible
• Try signing up from a different device
• Contact support for technical issues

Communication Issues

Email Problems

Problem: Not Receiving Emails

Solutions:

1. Check spam/junk folder
2. Add support@justsignup.io to your contacts
3. Check email filters and rules
4. Verify your email address is correct
5. Try a different email address

Problem: Emails Going to Spam

Solutions:

• Mark emails as "Not Spam"
• Add our domain to your safe senders list
• Check your email provider's spam settings
• Contact your IT department if using work email

Messaging Issues

Problem: Can't Send Messages

Solutions:

• Check your internet connection
• Try refreshing the page
• Clear browser cache
• Ensure you have messaging permissions

Problem: Messages Not Delivered

Solutions:

• Verify recipient email addresses
• Check if recipient has blocked communications
• Try sending from a different account
• Contact support for delivery issues

Technical Issues

Browser Problems

Problem: Page Won't Load

Solutions:

1. Check your internet connection
2. Try refreshing the page
3. Clear browser cache and cookies
4. Try a different browser
5. Disable browser extensions
6. Check if the site is down (status page)

Problem: Features Not Working

Solutions:

• Ensure JavaScript is enabled
• Update your browser to the latest version
• Try incognito/private browsing mode
• Disable ad blockers temporarily
• Check browser console for errors

Mobile Issues

Problem: Mobile App Not Working

Solutions:

• Update the app to the latest version
• Restart the app
• Clear app cache
• Reinstall the app
• Check device storage space

Problem: Mobile Website Issues

Solutions:

• Use a different mobile browser
• Clear browser data
• Check mobile data connection
• Try desktop version of the site
• Update your mobile browser

Payment and Billing Issues

Payment Problems

Problem: Payment Failed

Solutions:

1. Check your payment method details
2. Ensure sufficient funds/credit
3. Try a different payment method
4. Contact your bank/card issuer
5. Try again in a few minutes

Problem: Charged Multiple Times

Solutions:

• Check your bank statement for actual charges
• Contact support with transaction details
• We'll investigate and refund duplicate charges
• Provide transaction IDs for faster resolution

Billing Questions

Problem: Unexpected Charges

Solutions:

• Review your subscription details
• Check for automatic renewals
• Contact support for billing questions
• Request a refund if applicable

Problem: Can't Access Paid Features

Solutions:

• Verify payment was successful
• Wait a few minutes for processing
• Refresh your account page
• Contact support with payment confirmation

Data and Privacy Issues

Data Access

Problem: Can't Access My Data

Solutions:

• Check your login credentials
• Ensure you have the right permissions
• Contact your organization administrator
• Request data export from support

Problem: Data Not Updating

Solutions:

• Refresh the page
• Clear browser cache
• Check your internet connection
• Wait a few minutes for sync
• Contact support if issue persists

Privacy Concerns

Problem: Personal Information Visible

Solutions:

• Check your privacy settings
• Update your profile visibility
• Contact support to review settings
• Report any privacy violations

Performance Issues

Slow Loading

Problem: Pages Load Slowly

Solutions:

1. Check your internet connection speed
2. Close unnecessary browser tabs
3. Clear browser cache and cookies
4. Try a different browser
5. Check if the issue is widespread
6. Contact support if persistent

Problem: Features Are Slow

Solutions:

• Check your device performance
• Close other applications
• Restart your browser
• Try during off-peak hours
• Contact support for optimization

Getting Additional Help

When to Contact Support

Contact our support team at support@justsignup.io when:

• You've tried the solutions above without success
• You're experiencing a technical error
• You have billing or account questions
• You need help with a specific feature
• You have suggestions for improvement

Information to Include

When contacting support, please include:

• Your email address
• Description of the problem
• Steps you've already tried
• Browser and device information
• Screenshots or error messages
• When the problem started

Response Times

• General Questions: Within 24 hours
• Technical Issues: Within 4-8 hours
• Billing Issues: Within 2-4 hours
• Critical Problems: Within 1-2 hours

Self-Service Options

Before contacting support, try:

• Help Center: Browse our knowledge base
• Video Tutorials: Watch step-by-step guides
• Community Forum: Ask other users
• Status Page: Check for known issues

Prevention Tips

Keep Your Account Secure

• Use a strong, unique password
• Enable two-factor authentication if available
• Log out from shared computers
• Keep your contact information updated

Stay Updated

• Keep your browser updated
• Check for app updates regularly
• Read platform announcements
• Follow our social media for updates

Best Practices

• Save your work frequently
• Use a reliable internet connection
• Keep backups of important data
• Report issues promptly

Still need help? Contact our support team and we'll be happy to assist you!